Disconnect Reviews

“  I was repeatedly overcharged by 5-10% each month and have spent at least 3-4 hours on the phone arguing with their Customer Service department over the last several months trying to get the monthly invoices resolved to no avail.When i finally cancelled the Auto-Pay, my power was disconnected at 3pm on the day prior to the date listed on their "Pending Termination Notice".....and even though I paid their bill within an hour (at 4pm) and called/emailed every contact i could find on their website, they did not get my Power turned back on until the following morning (and refused to cover the cost of my hotel room), which was total BS!!I moved out of the Apartment last Sunday (2/2/20) and have been calling/emailing to try and cancel their service (unsuccessfully) since Friday (1/31/20)......when i finally got a call back from AMBIT this morning, they told me that it will take 2-3 business days to process my cancellation and that any & all energy usage between now & then would be deducted from my $125 deposit....which leaves me with only one viable response for the Leadership Team at AMBIT Energy....I haven't been able to subtantiate yet, but it wouldn't suprise me if either Bernie Madoff or Allen Stanford were one of the ket investment stakeholders in this company early on ”

“  I was very disappointed by the customer service I received from Constellation Energy. Twenty-five minutes of waiting on hold only to speak with a representative who transfers to another person, another long and on and on it goes until they disconnected me. Three times this happened. Two hours wasted, so I emailed and no response for a week. Out-sourced help desk. Not worth their poor quality lack of service! ”

“  I switched the frontier against my better judgement. I had a family emergency and forgot to pay my bill before diconnection. I was disconnected. I immediately called to make a full payment and it was immediately deducted from my bank account. I paid at 10 am. Cistomer service informed me that it would be back on within 2-4 hours. When i returned home at 6.15 pm. I was still without power. I called oncor (services) they informed me that FRONTIER never sent them a request for reconnect still at 6.30 pm. Frontier closes at 6om and no emergency contact for after hours help. I have NEVER DEALT with so.ee shady company as frontier in my life. Come to find out this happens often to other consumers. I will be switching services immediately and pay my early term fee to get away feom them immediately. I cannot stand thier lack of communication or THIER irresponsibility to follow thru with business services. ”

“  I switched the frontier against my better judgement. I had a family emergency and forgot to pay my bill before diconnection. I was disconnected. I immediately called to make a full payment and it was immediately deducted from my bank account. I paid at 10 am. Cistomer service informed me that it would be back on within 2-4 hours. When i returned home at 6.15 pm. I was still without power. I called oncor (services) they informed me that FRONTIER never sent them a request for reconnect still at 6.30 pm. Frontier closes at 6om and no emergency contact for after hours help. I have NEVER DEALT with so.ee shady company as frontier in my life. Come to find out this happens often to other consumers. I will be switching services immediately and pay my early term fee to get away feom them immediately. I cannot stand thier lack of communication or THIER irresponsibility to follow thru with business services. ”

“  I switched the frontier against my better judgement. I had a family emergency and forgot to pay my bill before diconnection. I was disconnected. I immediately called to make a full payment and it was immediately deducted from my bank account. I paid at 10 am. Cistomer service informed me that it would be back on within 2-4 hours. When i returned home at 6.15 pm. I was still without power. I called oncor (services) they informed me that FRONTIER never sent them a request for reconnect still at 6.30 pm. Frontier closes at 6om and no emergency contact for after hours help. I have NEVER DEALT with so.ee shady company as frontier in my life. Come to find out this happens often to other consumers. I will be switching services immediately and pay my early term fee to get away feom them immediately. I cannot stand thier lack of communication or THIER irresponsibility to follow thru with business services. ”