Read Billing Related Reviews

Billing Problems and Complaints (611 reviews)

(3.6 / 5)

No surprises. Dependable.

(3.6 / 5)

“ In my experience, 99% of these companies are the same. All have their share of negative/positive/neutral reviews. Infinite Energy has been absolutely fine for us. No complaints. No billing surprises. No surprises in general. My opinion - I don't have an qualm about recommending Infinite Energy because it has the best rate and is reputable. ”

— Wright Chapman
October 31st, 2016

Hello, Wright, thank you for taking the time to share your experience. I'm glad you've been satisfied with your service, and if there's anything we can do to make it a 5-star experience, please let us know.

Infinite Energy Responds May 2nd, 2018

Infinite Energy

Billing and Account Management

Customer Service

How likely are you to recommend

Order Experience

Price, Plans and Promotions

(3.6 / 5)

Bill pay problem

(3.6 / 5)

“ I am in Texas. I mailed my payment to them on the 6th along with 2 other bills from the same mailbox. The other 2 bills posted to my account on the 12th. I got a disconnect notice from infinite energy on the 18th. Customer service explained to me that billing was done in Texas and reported to them. He was not allowed to tell me if it was a contract service but he did tell me that they have had many other complaints. I set up auto pay so we will see how that goes. ”

— Dianne
September 19th, 2013

Hi, Dianne, I know this is an old review, and I'm not quite sure what's meant about the reporting, but we'll definitely work with customers when there's a mail issue. We do (now) have an online account and mobile app where you can see your invoice, and there are no credit card fees for residential customers, and we offer options for paperless billing and autopay to make this all a little easier.

Infinite Energy Responds April 27th, 2018