Billing Reviews

“  I was anxious to get my first bill from Veteran Energy because it seems that every electricity provider is somewhat different in how the monthly billing statement is presented. I've found most utility bills to be pretty confusing. It seems there are always at least some surprises in the beginning until you figure out all the line items which comprise your total charges. In other words, it's often hard to fully understand what you signed up for until you've already signed up. Not so with Veteran Energy. I happened to use about 1,100 kilowatt hours during my first month's billing cycle which made me automatically entitled to a generous credit under the plan I had signed up for. There were absolutely NO CATCHES WHATSOEVER. The bill was simple, concise, and honest with no "hidden charges" that I wasn't already expecting.I've already received top-notch customer support from team leader Roberto (ext. 13272) and Lynn (ext. 3276). Roberto originally signed me up after thoughtfully explaining how everything works and Lynn later went over my first bill with me and explained all the different payment options available and helped me set up automatic monthly drafts from my checking account. She even congratulated me on receiving my credit! Lynn and Roberto definitely went over and beyond and I'm already spoiled. I wish more companies had such high-caliber professionals providing customer support. I deeply respect that Veteran Energy makes generous contributions from their own profits to such a large number of wonderful organizations whose sole mission is to help America's veterans. Because my cousin - Kenneth - was killed in Vietnam in the early 1970's, I chose the Veterans of Foreign Wars (VFW) as my charity of choice.I believe one would be hard-pressed to find a better electricity provider than Veteran Energy. **== ”

“  So many negative reviews! Why? I've used them for 3 years. Service is great. Several say the billing date is really variable. My bill is always due on the 22nd or 23rd of the month - has been for 3 years. I always get a 1 year contract, so my rate never varies for a year. If you choose to go "month-to-month," yes , your rate can really go up! Also, the GME "Pass-through" charges are way lower than for conventional power companies, who always tell you, "The pass-through has nothing to do with us; it's strictly a pass-through." So why is GME so much lower on this? Somebody IS lying. But GME has certainly never lied to me. ”