Gateway Energy Services Customer Reviews (July 2025 Update)

Updated: July 2025

The best review categories for Gateway Energy Services are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

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Recent Good Review from calltin

Review for Gateway

I've been with Gateway for awhile now and Its been good so far when it comes to providing gas and all these type of products. Im hoping I can be with them in the future since it is affordable compared to other companies and I am quite in a budget.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Calltin from Childwold, NY on March 15th, 2017

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Review for Gateway

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Calltin from Childwold, NY on March 15th, 2017

Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

TOTAL RIP OFF WATCH OUT!!!

Gateway lures you in with promises of saving you money thru their purchasing electricity at lower costs than National Grid. In Dec 2023 just last month they raised my supply charge 38% and told me ' there is nothing you can do, our market team determines the rate of charge'. Wow!! My billing cycle is 22nd to the 22nd. On December 29th I removed my Christmas lights and went thru whole house and made every effort to turn off event the 13w LED bulbs and my charge is $156 from Gateway. They raised the rate even more as my usage went down. I fired them and going back to National Grid. I suggest you pay attention to your bill and just don't accept - Oh, it's Christmas and we used more electricity and pay the bill!!! Do your homework and you'll see 38% and more increase per kilowatt!!! Fight back and fire them.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Joe From Kenmore NY from Buffalo, NY on January 25th, 2024

Beware higher prices

This company charged us over double what National Grid charges. They increased their rates without informing us.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— MMcC from Albany, NY on November 30th, 2020

Outrageous Rates

We don't understand how our 3-bedroom 1200 sq. ft home could have a bill for $807 for June-July of this year! Our payment this time last year was $380.
This is an extreme hardship for us, as we are Social Security. This is greed at the highest level!! Could this possibly be an error?