Reviews Overview
The best review categories for Direct Energy are their customer service, rated at 3.0 out of 5, and the order experience, rated at 2.8 of 5.
5 Stars
25%
 
4 Stars
13%
 
3 Stars
0%
 
2 Stars
38%
 
1 Stars
25%
 
1.9 / 5
Overall
1.4 / 5
Price, Plans and Promotions
2.8 / 5
Order Experience
3.0 / 5
Customer Service
1.4 / 5
Billing and Account Management
1.0 / 5
Likely to Recommend
About Direct Energy

Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.


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