American Power & Gas -- Profile Analysis

My sales call was a bit fast and I did have multiple calls, but I am not sure what people are complaining about.. I have had several companies with variable rates, and they are all the same, the rate you were offered the first month and then the rate goes up to a retail rate. I called the customer service, who answered my call immediately, transferred me to a specialist who offered several different products and gave me a direct number to call in the future, if I ever needed any help, they were honest and treated me very respectfully. Other companies have outright lied to me. I love that my energy is clean, I get a small annual rebate, and anytime I find my rates are not competative, I call and it is immediately resolved. No large cancellation fees and I really like my direct agent. I will not be leaving this company anytime soon. Maybe some of these reviews are completed by aggressive sales people, who in fact emailed me this link in hopes to get me to leave American Power and Gas, but instead I felt compelled to write this comment.

I have really enjoyed my experience with this company. Love that it's 100% green electric and all the charity work they do.

Robyn is very helpful and friendly. I am a customer and she gives awesome customer service.

Each month the customer service is kind to connect me to Robyn who insures that I get the lowest rate possible for the month. I appreciate her time and patience.

I have been dealing with this company for a couple years and they are exceptional! Especially Carol and Robin in customer care. Professional and friendly! Give these employees a raise and acknowledgement!

Robyn in Ohio

When I call in and speak to Robyn Gregory she is very helpful and knowledgeable about the rates I receive on my bill and any customer service I may need.

The sign-up was super simple process. Just few details and account was setup. Customer care was courteous and took time to answer all my questions.

No matter what I've called or emailed about, their Customer Service can't be beat! They have been courteous, helpful & solve the issue quickly.

My monthly bill is always on time.

Carolyn was excellent in explaining product. Very nice, courteous and professional. enjoyed talking with her! Had a great personality!

Everything was pretty much straightforward, the lady on the phone was super helpful and very patient.
I appreciate companies that care about their customers, so, American Power & Gas, thank you!

Had an unusually high gas and electric bill from American Power & Gas and called customer service. Never expected my call to be answered so promptly by such a skilled and professional representative. Amy Duke was personal, knowledgeable with rates, both current and past. She spent time with me and corrected my problem, more than I ever expected. Amy was easy to speak with and understood everything I was calling about. She confirmed our conversation so we were on the same page and sent me a confirmation email. I hope to continue with her on my next call at American Power & Gas. It is very rare that people enjoy and are proud of their jobs these days and it is clear Amy does. Thank you for great service and a resolution that works for us both!

We called because bill was very high she got us a rebate and informed us on how to get a better rate was very helpful!!

My agent was Robyn Gregory and she was pleasant and very knowledgeable on reviewing my Delmar VA plan with me. I am happy with this company but like all others you have to review your bill and rates. It is greatly to your advantage to do this occasionally as rates fluctunate each month. Call and ask for Robyn!

Professional, kind, helpful, courteous and I asked to save money and they helped me with that. I am committed for a year in these inflationary times.

EXCELLENT CUSTOMER REP.

John & Carol were outstanding in support of my matter.

Gabryella Romanoskey (Gabby) was very helpful in providing the information I required. Thank-you

I telephoned American Power and gas of PA today regarding my account and spoke with a representative by the name of John Neesham. Although he was unable to help me acquire a new billing contract on our call, he explained how "variable rate" billing works... It was good to know.

I talked to John Needham, he was very helpful, polite, professional. John went above and beyond to handle my issues. 10 out of 10.

Experience was great and very professional

so far so good, just hope it doesn't jump a bunch each month:)

Called customer service to ask a question. The service representative not only answered the question, but stayed on the line with me, and walked me through the sign up program for the 25% Rebate Program. Didn't get put on hold once!!

Signed up with American Power & Gas for electric. Had to call to discuss continuing. Robyn in Customer Service was great and updating my electric provider information was easy. Very good to work with.

I called customer service for some additional information on my enrollment with American Power and Gas. I spoke with John N. he was patient, informative and extremely helpful. He provided me his extension, which I will certainly utilize to again receive outstanding support, Thank you John

Just recently signed up withAmerican Power and was pleased with my service. Their representative, John Neesham, was very professional, knowledgeable, and friendly as well. He answered all my questions efficiently and was very helpful.

John was very informative and helpful. Well Done. TY

Great rate for electricity hope to get the same rate to continue with them

I see a difference in my gas bill and kwh usage billed for my lights.

John N. Was extremely helpful and a very nice to speak with.

I was happy to have American Power & Gas for 3 months as my Electric Supplier, the price was great compared to other Electric Companies and their Customer Service is also very good to deal with. I hope to stay with them as my electric supplier if their rates stay competitive!

Jennifer was very helpful and concerned and listen to me. Great customer service

I am a very satisfied customer with A.P.&G because of Carol and Robyn. They continually give me good service, they go out of their way to make sure I am a happy customer and we have friendly conversations. There are times A.P.&G. rates are a little higher than my electric company, but because I want to help out with the environment by using wind power and because of Carol and Robyn I continue with A.P.&G.

Very helpful and friendly would ask for everytime

American power and gas customer care representative Stacey was so knowledgeable and helpful with my questions . she saved me so much money on my electric bill. It was a pleasure dealing with her .

To whom it may concern:
Wish to send review of Mr. John Neesham and his total attention to our needs concerning pricing and time line to complete electric supplier contracts.
His patientance and professionalism in dealing with our needs should be acknowledged and wish for his manager to receive this review.
We are grateful to have a Representative such as Mr. Neeshamto to work with.
Our time with this matter was handled professionally and expeditiously.

Thank you
Carl and Rose Vega

Called and spoke to Jennifer A. about getting my rates lowered. She couldn't at this time, because I was already at the lowest rate, but explained when the best date to call back & she would check then. Very informative & personable.

good

Excellent

John Neesham provided excellent customer support. He listened to my needs and concerns when I renewed with APG, then clearly explained my options. When I was mailed the wrong contract from APG, he called the next business day to personally respond to my email. He confirmed that my rate and term were as he had offered, though someone had mailed the wrong contract. We need more workers like John.

Called John Neesham and he provided excellent service and professionalism.

John worked with me in every area of my concern in an expeditious, courteous and polite manner and totally solved and in some cases went above and beyond what a regular rep would have done. He is undoubtedly the best rep I have ever had the privilege to work with.

Charles was incredibly helpful!!! Love that guy

Called John Neesham to verify that rate is 7.49c/kWhr effective 4/28/23 until 7/28/23 and to tell him I received the check from AP&G. This is exactly what he had told me. Very helpful and congenial to talk to anytime!

Cut my bill in half almost. In these days of inflation, that is priceless!

I'm not a young person and I must say without a doubt Charles provided the absolute best customer service I ever had. His knowledge was great. He deserves 5 stars. He represents your company above and beyond

Charles did an excellent job making the entire process easy and followed up as promised!

We had some confusion with our account and ended the relationship with APG. Even though we were no longer customers, John N. took the time to look up historical information to help us understand the issue. Best Customer Service I've experienced in a long time!

I was quite upset a few days ago when I received my natural gas monthly invoice and the AP&G rate was about twice what the utility company's rate would have been. It was the second month in a row of this drastic increase, and the heating season had just begun.
I vented my steam to the customer service representative who answered my call. I explained that I had called last month and noted this jump in my rate, far more than UGI's rate. Mr. John Neesham, my contact, immediately emphasized with my situation and talked me down with some research into what had happened last month. He noted that a change in my rate had been ordered, but postulated that the change had not taken effect because this past month's billing cycle had already begun. He gave me a personal guarantee that if the new, "lower-than-UGI's-rate" did not show up in next month's invoice AP&G would make it right with me even if I elected to exercise my right to cancel at that time.
John is a gentleman with a calm demeanor, and is well suited for his customer service position. As a former hospital administrator I know these qualities work best in dealing with the public, and AP&G is fortunate to have Mr. Neesham representing them.

John N. was very helpful in assisting with my rebate.

Hassle free.

Charles in customer service was extremely helpful and nice while quickly confirming redemption of my $25.00 gift card!

John N. helped me with NY questions as a new customer.

My daughter and I had problems signing up. When I called I was blessed to have Jennifer B Ext 1790 answer. She was truly outstanding in every way. Very polite and courteous and thorough. She worked on our problems, kept in touch and resolved everything. Please honor her excellent service!!

Got a great rate that does go up and down. I was upset that my rate went up one month. I called customer service, they explained the utilities rate went up as well. I was still under utilities rate and they still lowered my rate... Great customer service and account managers do thier job to keep my rate a very competitive. I also got a rebate check. They're awsome. They even donated 300 meals to families that were struggling in my area... Great job guys..

Comms were clear and comprehensive.

When my prior contract with another ESCO expired, APG was the only company willing to discuss plans and help me pick a reasonably priced arrangement that met my needs.

JOHN NEESHAM WAS EXCELLENT WITH HIS HELP. HE RESOLVED ISSUE QUICKLY
AND WAS SPOT ON. WONDERFUL SERVICE

John Neesham was excellent in helping me understand a few things. He was very professional.

had very good service, would highly recommend

So far so good.

It was easy for me to switch to American Power and Gas. Pricing is good

My bill was out of sight but with this service it has become much more manageable. Thank you American Power and Gas.

Went through the list, and this one seem to be very good on returns so I selected them

GOOD EXPERIENCE

Customer Service Individual was knowledgeable, polite and especially was very helpful. His assistance provided more understanding of my account

New customer in feb. rate is supposed to be .999 kh. Why is april bill .1239 kh.

I was quite upset a few days ago when I received my natural gas monthly invoice and the AP&G rate was about twice what the utility company's rate would have been. It was the second month in a row of this drastic increase, and the heating season had just begun.
I vented my steam to the customer service representative who answered my call. I explained that I had called last month and noted this jump in my rate, far more than UGI's rate. Mr. John Neesham, my contact, immediately emphasized with my situation and talked me down with some research into what had happened last month. He noted that a change in my rate had been ordered, but postulated that the change had not taken effect because this past month's billing cycle had already begun. He gave me a personal guarantee that if the new, "lower-than-UGI's-rate" did not show up in next month's invoice AP&G would make it right with me even if I elected to exercise my right to cancel at that time.
John is a gentleman with a calm demeanor, and is well suited for his customer service position. As a former hospital administrator I know these qualities work best in dealing with the public, and AP&G is fortunate to have Mr. Neesham representing them.

John N. was very helpful in assisting with my rebate.

I attempted to change from my default provider to American Power and gas 2-3 months ago. I have been checking every bill diligently, but have been unable to determine if the change ever went through. If it did, I have to provide high marks for seamlessness. But I dont know if it did.

very helpful with customer service phone call

Have never been able to get the supposed REWARDS. They say you are getting monthly reward and then it looks like it costs you. You sign up for monthly other rewards but we have not won any of those either. Customer service today says they will call you tomorrow. In a few months when my year is up will be looking for a new change in supplier.

Charged $333 the first month. Do not know why. Can not get any one on the phone. No call back after they said they would. Not gong to reccomend them, until they explain.

I attempted to change from my default provider to American Power and gas 2-3 months ago. I have been checking every bill diligently, but have been unable to determine if the change ever went through. If it did, I have to provide high marks for seamlessness. But I dont know if it did.

They give great price to get you signed up then they stick it to you. Every month my rates went up at .10 / kw i called they said would reset back to .52/kw instead it went to 12.5 cents per kw. Gas also went way up. 3 times the price if nyseg thats not right i switched back they wont get me again. Dont buy the rebate gimick, thats all it is is a gimick

I switched to American Power & Gas because because they had a low variable rate and no cancellation fee. When I signed up I asked if the rate would stay around the current level and was told that it would - that the rate I got was not a teaser rate. However, I only got the low rate for one month. The second month the rate was increased by 70% and the third month was almost double the first month. I switched from AP & G after receiving my second month bill, but I had to pay for part of the third month while the switch was being processed.

I can't recommend strongly enough against this company. Their pitch is a 25% annual rebate on your average monthly bill - that's really a 2% annual rebate, about the same as the reward points on a credit card. They also say it is a variable rate and you can cancel anytime without penalty. Both of those are true. The catch is that the initial rate they quote is slightly below the rate to compare. Then the next month they immediately jack up the rate to close to double and in some cases more than double the rate to compare. On the last bill at two of our facilities, the price to compare was $0.067/KWH; the rate AP&G charged was $0.150722/KWH - 2.26 times the rate to compare. We have over a dozen facilities that we switched to AP&G, which are serviced by several different electric distribution companies, and this happened to all of them. The problem is that you can't change back to your previous generation supplier fast enough. By the time you look at the bill and realize what they did to the rate, you owe that rate for those 30 days and you likely do not have enough time to switch suppliers before the next meter reading, so you will owe their rates for the current 30 days. And since some (but not all) electric companies only switch suppliers on meter reading days so they don't have to do a special reading mid-month, you will likely owe AP&G's exorbitant rates for 30 more days. That was our experience. I have no doubt that AP&G's strategy is to make as much as they can in a 90 day period and hope that people aren't paying close attention and they can continue to get away with it for longer. In the era of deregulation - LET THE BUYER BEWARE!

The first month is under what you would pay another company or what you are paying now. Next month it jumps up double.

I used the Ohio Apples to Apples website to find a new gas supplier. APG was listed as giving a variable rate starting at $2.49 per MCF. Now I've signed up with other gas suppliers with variable rates and they would vary around 30% month to month. Not this company. The second month they raised it to $6.99 per MCF. That's over a 150% increase! I feel that this company teases you with that starting rate then jacks it up hoping no one will notice. Needless to say, I switched to a different company immediately. Shame on you American Power & Gas of Ohio.

they keep calling every week or two. we go through the same thing about i have no interest in this company and am not going to switch to them and ask them to take me off the calling list. which after you get angry they agree to not call anymore. a week or two later another idiot from this company calls again. and the circus starts all over again. its plain harassment. so everyone who reads these reviews please make a complaint to the PUC so we can get these people to stop calling us!!!!!!!!!!!!!!!!!!!!!!!

They called me. I said no. They switched me anyway. Charged me twice the rate as ppl, and now i can't get anyone to answer.

I canceled my account after being lied to and they keep calling Duke and signing me up again without my permission!!! They have taken control of my account WITHOUT MY PERMISSION!!!!!!!!!!!!!!!!!!!!! THIS COMPANY IS TO BE AVOIDED AT ALL COST!!! I have reported them to the Ohio Attorney General Office and will not stop until they are fully investigated!!!

They will contact you daily, three and four times a day to get you to stay with him. I have told them no over and over. The rates are ridiculous and their Matrix is outdated. Cheaper to stick with the current utility company and use their fixed rate vs paying a third party.

I was happy with previous service, but sales called over and over saying they were a great company with big rebates at year end. My intro price was great. Fast forward a month when price was more than prior service. We switched back, but not before our gas price tripled. I'll never use APG again, horrible.

What this company is doing is criminal. Rising the price out of nowhere to from 7c to 12c with out notice or concern for their costumers, This should not be allowed. my bill when from 150 to 500 overnight. All they are doing is tricking people into their contracts hopping they forget and once they do they slap you with a terrible price. I thought I could trust this company. Same on me. currently I owe $56 dollars for six day of service.

Signs you may be signing up with an electric company that is going to scam you.
Sign #1: Company is from Florida
Sign #2: Companies CEO is on Linkedin wearing a silk shirt with the top three buttons undone.
Sign #3: CEO is only a High School graduate.
Sign #4: On Linkedin the only people they are hiring is Telemarketing people.

This is a shady company. My main issue with AP&G is with the predatory practices that they use on indeed. For months everytime after applying for a job I get a pop up ad for AP&G. I always click not interested or do not show again, but it still always pops up. Whats more annoying is when I exit the add, I'm forced to restart my search for the beginning.

I have multiple accounts and they talked my wife into signing up, no cancellation fee, no sign up fee just great savings. Yeah, for the first month, then their rates go way up. Call them to cancel (If you can get through) and they give you a lower rate for a month, then right back up. I cancelled 2 months ago on one of my accounts, and they promised it would have to go through on billing cycle to get cancelled. Here I am on the second cycle and still being charged their rate. I tried calling for days, and they said leave a message and they would call back. Never called back. Last time I called their mailbox was full and I couldn't leave a message. Finally, yesterday, my wife called PPL told them the story and they said it would take 3 days to cancel. I called today and wonder of wonders, I got someone. They told me they could lower my rate, and I said NO. I want out. Again, "It will take a cycle for it to be cancelled" If not cancelled the BBB will be hearing from me.

Bait and switch...Maro Burrowghs will call and be very rude and demand a call back. Say they can save you money....beware.

After they called I read all the 1-2 star reviews 47%. When they called back I told them I wasnt interested based on the reviews, told them not to call back and hung up. They immediately called back. I told them they are now harassing me and Id report them to the Atty General. We will see if that stops the phone calls.

did not give me the rate they said , lied to me several times. look else where unless you want to pay triple.

Rates hiked up and i have no ability to contact phone #'s on my bill and internet lookup are all discontinued

Got a confirmation I could be added as a customer but no followup email. You have no online customer portal. No one replied to calls or email. Absolutely no trust if I were to use your service. To that, you have 0 reliability to reply to questions, 0 ease in contacting, and absolutely no clue how to interact with potential customers.

The plan has never been put in place. 4 months later still paying higher r ates

rolled over my contract and up the price before I knew. No warning of price increase. Trusted that they would at least keep the same price as my last contract.

Very expensive after initial rate . Stay fixed

Started me out on electric at .849per kwh, second month was .949, has gone up every month since, now at .1589 per kwh, run from these shysters as fast as you can! They got me like this years ago, gave a song and dance this time, our management has changed, it won't happen this time, well there is no difference at all,straight out lies!

Signed up for a 3 month fixed rate at 11c/kwh (PP&L was 14 at the time). 3 months ran out and I switched to another provider that was 12c assuming the price would jump. Within an hour of switching I had a representative from American Power & Gas reach out and ask why I was changing. They assured me that if the rate was going to go up at all, I would be notified. Pushed even harder with the 1 year bonus program yada yada, so I canceled the order to switch companies. 1 month later... My charge jumps to 16c/kwh with no notification at all. I just happened to notice it on my bill. I'm not even sure how this behavior is allowed. Fuck this company.

How can I write about something that has not taken place because two months ago was too soon.

This company advertised rates lower than my current rate, so I switched. I cried over the first bill because the rate was astronomically high. Ive never cried over a utility bill before. My budget rate for gas almost doubled.

The government website listing of their prices were still lower, so the website is not accurate at all.

When I called to cancel, the lady repeatedly tried to get me to call back at the end of the month to cancel. She said she could give me a discount on the remainder of the month yet it was still higher than my normal providers rate. This was after it took me two days to reach the cancellation department.

Received a letter from this company saying I switched my business from PECO to them on April 20, 2023 . Absolutely not true. When i called them they said it was a clerical error ! A clerical error ????!!!!!

APG will only give you a rebate of 25% on just the average monthly cost. Not 25% on the total you've paid over 12 months. I wanted my time sticking around with them for 12 months to find this out.

Got suckered into the 0.0999/kwh pricing only for the second month to be 0.1239, third month is 0.17084, and fourth month was 0.197632. Nearly double the electric rate in just a few months. While the "General supplier" option was still offering 0.0999 from their end. Do not fall for any of their sign up offers, or you will also end up losing hundreds of dollars to this company as I did.

I had never heard of this company until I received my letter from Peco stating I had switched to them as my new supplier. Called Peco had it changed back then called All American Power. They said it was a clerical error...They seem to have a lot of clerical errors.....Open those letters from Peco you never know what's inside.

I got a letter from Peco saying I switched to All American Power and Gas. I most certainly did not. Not only did they charge me a higher rate but the lady was rude in answering my questions on how this happened. Her answer was must have been a clerical error in the system. I highly doubt that given the reviewer above me also had the same thing happen to their business account. These companies are incredibly shady and after my previous experience with doing this vowed I would never do it again. When asked who I can report this to she told me she didn't know who regulates them and when I try to log a formal complaint on the PApowerswitch site none of the options for logging a complaint fit. I guess this why they can continue to get away with this stuff.

As another reviewed has noted, I received a letter from PECO confirming my supplier switch to this company. Only hitch is - I never authorized a switch at all. And, of course, the letter came the same day the switch went into effect. PECO switched me back to my previous supplier when I called them, but now I'm trying to contact All American Power and Gas to make sure they don't try to scam a cancellation fee from me and their phone lines are cutting in and out every time I call. Complete scam.

Got a letter in the mail from PECO confirming my transfer to this company as my business's electric provider. Only hitch is - I never even spoke with anyone from the company, let alone gave permission for them to switch me. I never even listen to sales pitches about switching. So I had to waste my morning calling PECO to switch me back and then calling All American Power & Gas to make sure they weren't going to charge me a cancellation fee for the service I never agreed to. When I asked the woman at AAPG customer service if she could tell me who allegedly gave them permission to switch my provider (I run a small business, I'm the only employee) she said she didn't have access to that information, "due to privacy concerns." Complete scam.

I was switched to this supplier without my knowledge or approval. I am waiting on someone to contact me on this matter and I require a refund. I did not provide my account number o this because im afraid you will switch my service again.

If I can rate them lower then 1 star, I would. Josh in sales X1657 called 2 different days and talked to 2 of the ladies that had the displeasure of talking with this low-life. Being the owner of this company, I will not do business with anyone that is this disrespectful. I did call him back and told him that he has the ability to call the 2 ladies back and apologize for being an ass. He hung up on me. Absolutely will NEVER talk good about this company until he has the balls to apologize for his childish behavior.

American Power and Gas is a PREDATORY company that SCAMS their customers. They will TRIPLE your rate with NO NOTICE. Report this company to the Better Business Bureau. Its very similar to the subprime mortgage crisis. They are CORRUPT and UNETHICAL. Email them and demand that they notify their customers of rate increases (they would go out of business if they had to do this). Ask to speak to Lynn Cloutier customercare (at) aapandg (dot) com & customerservice (at) aapandg (dot) com

I was told that their price would be competitive when I switched to them from ppl. Within a couple of months they were charging me almost double ppls price!!! Dont understand why they are even in business. A complete ripoff!!!

On January 27, 2023, I received an unsolicited marketing call from American Power & Gas (AEP) offering me an electric rate of 9.194 cents per kw. in answer to my question, I was told that the rate was fixed for 2 years. For my records, I documented the date, the rate and the fact it was 2 -year fixed. on the electric bill. I though it was a good deal and I told the customer service rep to sign me up. and documented the details of the agreement on the January Peco bill. On January 10, 2024, my wife was reviewing the utility expenses for the year to find out rhat AEP has raised the price from 9.17 cents in January to 23.271 cents per KW in December and the additional charges over the year were $782.35!!! I thought it was a mistake, so I called customer service and after explaining the situation, the AEP customer Service Rep said: "Yes. the rate is 2-year fixed, month to month". My immediate response was: "What does that mean???? !!!!!"
I was promised to receive a payment of $100 and the issue was elevated to the manager I did not receive the $100 and I called 3 times since 1/10 and as yet no response!!!
I am totally disappointed with AEP unethical marketing and I do not know how they are still in business. Was it a zealous rep who wanted to make their quota or a mistake? Anyway, I will not deal with AEP anymore and next time I will ask the customer rep calling to send me an agreement in writing before signing up. Once bitten, twice shy!