NYSEG Billing Errors Launch Investigation

New York utility billing errors not only affect the billed customer but all the consumers who will likely have to pay the additional cost to fix it. Find out what you need to know!

NYSEG Bill Pay Problems

NYSEG billing errors have exploded in recent months. Find out what's the cause and what is being done to fix them.
After thousands of complaints, the NYDPS is investigating NYSEG for utility billing errors. Find out what New York electricity customer need to know whether they’re affected or not.

Residents across the state may have recently seen issues with their NYSEG bills. Over the past few months, complaints of late and incorrect bills have streamed into the New York Department of Public Service (NYDPS). With over 4,700 claims, the Department has seen 60% more customer issues with NYSEG than the last two years combined. The rate and range of customer complaints has been so great, the NSYSEG billing errors has launched an investigation.  

Explaining NYSEG Billing Errors

In September of 2022, NYSEG and sister company RG&E switched to a new customer information and billing system. The change comes at a complicated time for energy markets with inflation, supply chain issues, and staffing shortages. However, NYSEG can’t blame all their billing mistakes on outside forces. That’s because the massive spike of consumer complaints makes it clear the company is facing internal issues.

For example, investigators found a similar problem with Central Hudson Gas & Electric. They revealed that the utility was partially aware of issues with a new billing system at roll out. Not only are errors inconvenient, but the high costs for a new system are also passed to customers in their monthly bills. In the case of Central Hudson, the billing system cost $88 million.

What happens next depends on results of the investigation and the response of the companies involved. NYDPS could possibly seek fines or a prudence review which might lead to consumer refunds.

How Do I Dispute NYSEG Billing Errors?

The NYDPS suggests that customers continue to follow a typical complaint process if they notice an issue with their NYSEG bill. First you should contact your utility directly. If you are unable to resolve your issue, then you should file a complaint through the Department. You may file complaints online, over the phone, or in person. After filing, you can return to check on the status of your claim or add information.

NYSEG Bill Got You Down?

If you’re a costumer that has been hit by billing errors, we know how frustrating it can be. Not only have energy prices gone up across the country, but budgeting can be nearly impossible when your bills aren’t accurate or reliable. Be sure to stay up to date on developments in NYSEG investigation through our blog and the NYDPS. Also, keep checking your energy bills each month to stay on top of an issues. Finally, compare prices and find cheap electric rates at https://www.nyenergyratings.com/

8 thoughts on “NYSEG Billing Errors Launch Investigation

  1. Can you explain to me why my bill of 3/09/23 was an astronomical charge of $337.33. That represented usage of 2214 kwh ? What did you do to the current to have spun my meter to register a usage of that many kwh? That was 76 kwh per day. NEVER could THAT BE POSSIBLE I have checked my usage almost daily and I am using 29 kwh per day. Something has gone wrong

    1. Same here! I haven’t been billed for electricity for 8 months! Then all the sudden I get a bill for 500 dollars. Which doesn’t match the billing statement.

  2. Mine as well in March was 800$ over my usual usage!!! There is SOMETHING funny happening here! We didn’t get a bill for 2 months prior to March 14 23 then got a bill on that date to April 14 23 and they said we used $989.00 about 875$ above the norm then billed me again and it went back to 85$ a month and when I called they give me some BS about a smart meter being installed and them having under estimated us for the period of time they installed it. They said I was given notice of the installation and was given a choice to keep my old meter but I never received any notice of such, and they said it would be a fee to keep the old meter and that there were pros and cons to having the old meter vs. the new meter and it looks like a CON to me…. Someone needs to address these issues properly and get to the bottom of NYSEG’s game!

  3. I hace soso been trying for a couple months to resolve an issue with my bill. I have requested to speak with a supervisor. That I was told could not happen and that the representative had to take all information from me and a supervisor would call me in 24-48 hours. I have had no resolution to my problem and honestly I really don’t think anyone at NYSEG could give a damn

  4. Oct reading 425 kWh, then est, in Nov 1386, Act for Dec meter 2500kwh, this is outrageous, we heat with propane. The meter has spun out of control.

  5. My billing is completely incorrect nothing is accurate at all and I’m being charged twice for the same billing period

  6. I was just charged 580.77 dollars for a meter that hasn’t moved in 2 months the month before they billed me181.37 that was a estimated one so I paid it because I figured they were estimating from last year when somebody was living there All the breakers been shut off since the middle of October of 2023 I drove down to the Horseheads office and got it resolved I worry about orther people talked a lot of they think there bills are exaggerated I think NYSEG are scammming people

  7. This February 2924 I should have been making the last installment on my fee agreement. Instead, NYSEG refunded several months of payments to be reapplied to a much larger bill they were fabricating and canceled my payment agreement without grounds. Then they back billed the months they refunded saying it was miscalculated. Except my bill says the readings were “Actual “ and I witnessed them read the meter. So which reading is incorrect? They say the one I witnessed and charged me $2,252

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