Entrust Energy logo

Founded in 2010, Entrust Energy is a retail electricity provider headquartered in Houston, Texas. They service commercial and residential customers in the deregulated areas of Texas. Entrust proudly advertises that their customer care center is located in Texas, and that they have no hidden or unnecessary monthly fees.


Our Grading of Entrust Energy

Rating Overall

show/hide details


How Ratings Work

Entrust Energy Plan Summary

Entrust Energy does not currently have any plans available on New York Energy Ratings.

We recommend plans from Public Power and Constellation instead.

View Entrust Energy Plans

Customer Reviews of Entrust Energy

Reviews Overall

show/hide details


Read Reviews

Most Recent Entrust Energy Reviews  


Amazing affordable energy bill
Ive used several energy companies for years and I am completely satisfied with the price of my bill. I will definitely encourage my friends switch to Entrust! Very reasonable bill from Houston TX

Thank you
They very helpful and I would recommend other ppl this company Tangela Smith from Tyler TX

weekly energy report
I am really pleased to receive a weekly energy report. It is a very helpful and valuable to me. C.Moore from Houston TX


4-5 Star Reviews: 120 (49%)



Amazing affordable energy bill

Ive used several energy companies for years and I am completely satisfied with the price of my bill. I will definitely encourage my friends switch to Entrust!

Very reasonable bill from Texas
August 13th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 7 (3%)



Complaining

To expensive
I just wait for my contract ends to change to other electric company

Sarat from Texas
March 26th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 8 (3%)



Utility bill spiked up when no one's home

I live in an apartment and my utility is usually low because I'm always at work. However, there were months when I was on a business trip out of state (for full months) and I was not home at all, but my utility bill was MORE THAN DOUBLE than usual for that month that I was gone and the month after that. I made sure all the appliances were off and unplugged, I even have pictures to make sure before I've left for my trip. I called the service representatives. They say will see what they can do. Bottom line, months after, they have not done anything. I have not heard from them at all. I ended up paying everything with no further explanation to my concern that I brought up with them.

Businesswoman from Texas
May 10th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 76 (31%)



AWFUL

Always charging new fee amounts and I don't even know what the fees are. My first months bill was only 100.00, cool. Every bill after has been over 250, more to 300.00. I absolutely regret signing up with this company and would NEVER recommend anyone to use Entrust as their provider.

Sarah from Texas
August 17th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

Entrust Energy News  


No applicable blogs have been written


Entrust Energy FAQs  


Where can I order Entrust Energy electricity?


Entrust Energy has electricity plans in Texas

Where can I order Entrust Energy natural gas?


Entrust Energy does not have any natural gas plans

What do customers think about Entrust Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Entrust Energy customer review is 4.3 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Recommended Electricity Plans  


All Electricity Plans