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Founded in 2010, Entrust Energy is a retail electricity provider headquartered in Houston, Texas. They service commercial and residential customers in the deregulated areas of Texas. Entrust proudly advertises that their customer care center is located in Texas, and that they have no hidden or unnecessary monthly fees.

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Entrust Energy does not currently have any plans available on New York Energy Ratings.

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Customer Reviews of Entrust Energy

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Most Recent Entrust Energy Reviews

They went out of business in the cold snap

I signed up for Entrust energy and liked everything about them until they went out of business. — steve from Missouri City TX

Billing

During winter storms I did expect the electric bill to increase some. My mothers electric bill was drastically increased. Her bill was for 233.38. She received the bill and it was paid on the 7th. Then on the 8th she received another bill stating her electric bill was 391.00. I want to know why. — Bill is for Nelda Kruger from Hermleigh TX

Review Customer Service

Excellent Company and Excellent Service, and Cost kilowatt . — Carlos F Morales Gomez from Houston TX

4-5 Star Reviews: 140 (52%)

They went out of business in the cold snap

I signed up for Entrust energy and liked everything about them until they went out of business.

steve from 77459, Texas

April 13th, 2021

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3-4 Star Reviews: 9 (3%)

Provider switch

I have contacted Entrust by phone and email to determine why my account is inactive. I received a final bill that included a early termination fee however I never requested my service switched to another provider. I have no idea who this new provider is and I am not getting any answers.

Cooper from 75067, Texas

March 9th, 2021

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2-3 Star Reviews: 8 (3%)

SORRY, SORRY, SORRY CUSTOMER SERVICE 45 MIN. WAIT TIME

I HAVE BEEN WITH ENTRUST FOR A YEAR AND FIVE MONTHS.. LAST MONTH (DEC 17 2013) AS MY FAMILY AND I WAS SITTING IN THE LIVING ROOM, THE LIGHTS WENT OUT. I LOOKED OUTSIDE FOR NEIGHBORS, NONE WHERE OUT.. I CALLED ONCOR TO CHECK FOR OUTAGES.. THE MESSAGES THAT CAME FOR MY ADDRESS WAS THAT AT THE ELECTRIC COMPANIES REQUEST, SERVICES WHERE DISCONNECTED! IMMEDIATELY I WAS UPSET.. OUR BILL HAD BEEN PAID IN FULL. SO I CALL ENTRUST AND I WAS ON HOLD FOR OVER 40 MINUTES AND FINALLY SOMEONE ANSWERED THE PHONE AND I BEGAN TO ASK WHY WAS MY LIGHTS OFF. THE YOUNG LADY PROCEEDS TO INFORM ME THAT SOMEONE AT MY HOME REQUESTED FOR ANOTHER COMPANY TO PROVIDE SERVICES.. NO, NOT TRUE AT ALL BEING THAT MY HUSBAND AND I ARE THE ONLY TWO ADULTS IN THE HOME.. CHILDREN 7 AND UNDER IN HOME.... LONG STORY SHORT.. I ASK FOR A SUPERVISOR, WHICH WAS RUDE AND UNCARING AND I HAD TO REPEAT EVERYTHING THAT I TOLD THE PREVIOUS REP. OH DID I SAY I HAD TO WAIT 15 MINS FOR THE SUPERVISOR? SO THE SUPERVISOR SAID SHE WOULD "TRY" AND HAVE MY LIGHTS BACK ON TODAY! I SAID MA'AM THAT IS TOTALLY UNACCEPTABLE DUE TO THE FACE THAT I HAVE TWO, COUNT THEM TWO PEOPLE THAT ARE ON OXYGEN MACHINES AND WE HAVE TO HAVE ELECTRIC Y BACK ON TODAY AND FAST. AGAIN SHE SAID SHE WOULD "TRY" AND NOT VERY CONCERNED WITH MY ISSUES.. SO I HUNG UP AND CALLED MY LOCAL STATE SENATORS OFFICE WHERE A NICE LADY WAS VERY CONCERNED AFTER ME TELLING HER WHAT HAPPENED.. SHE STATED THAT SHE WOULD CALL THE COMPANY AND SEE WHAT IS GOING ON.. WHILE I WAITED FOR A PHONE CALL BACK.. THE SPIRIT OF GOD UNCTION ME TO CALL ONCOR BACK AND I PRESSED THE SELECTION FOR EMERGENCY AND DOWNED POWER LINES.. A LADY ANSWERED AND I BEGAN TO EXPLAIN MY SITUATION TO HER ... NOT EVEN TEN MINUTES WENT BY SHE STATED SHE FULLY UNDERSTAND AND SHE WAS SO SORRY FOR ALL THAT HAS HAPPENED.. AND WHILE I WAS TALKING WITH HER, THE LIGHTS WHERE BACK ON.. SHE EXPLAINED TO ME THAT MY SERVICED PROVIDER HADN'T CALLED IN TO REQUEST SERVICES TO BE RESTORED AND I HAD TO CALL THEM BACK. TO LET THEM KNOW TO PUT THE ORDER REQUEST IN... WHILE I WAS ON THE PHONE WITH THE STATE SENATORS OFFICE, THE UNCONCERNED SUPERVISOR FROM ENTRUST CALLED BACK TO SAY THAT MY SERVICES SHOULD BE BACK SOME TIME TODAY.. I EXPLAINED THAT I CALLED ONCOR AND THEY WHERE ALREADY BACK ON.. THANKS! LAST NIGHT 1/8/2014 I WAS ON HOLD 45 MINS. ONCE AGAIN DUE TO THE FACT WE RECEIVED A TERMINATION NOTICE FOR THIS MONTH! WOW! REALLY ENTRUST.. WE PAID OUR BILL FOR DEC AND UNKNOWINGLY MY HUSBAND PAID OVER $225.00 WHAT WAS DUE. SO WE SHOULD HAVE ANY TERMINATION NOTICES IN FACT WE SHOULD HAVE ABOUT $126.00 IN CREDIT... THE SUPERVISOR BEGINS TO WEAVE HER WEB OF DECEIT AND SAYS, AFTER WE CREDITED THE $300.00 EARLY TERMINATION FEE THAT WAS NOT AT YOUR FAULT YOUR BILL FOR JAN IS 99.00 OK LADY WE SHOULD STILL HAVE $126.00 IN CREDIT.. NO YOU ONLY HAVE .30 CENTS IN CREDIT! NO LADY YOUR WRONG, I HAVE A CALCULATOR AND YOU NEED TO CHECK YOUR FIGURES.. SHE SAYS HOLD ON.. SHE'S GONE FOR ABOUT 10 MINUTES TO ONLY COME BACK AND SAY WELL YOUR BILL FOR FEBRUARY IS $100 AND SOMETHING DOLLARS!!!! I WAS LIKE WHAT???? ARE YOU SERIOUS! MA'AM WE ARE STILL IN JANUARY AND IT'S ONLY THE 8TH OF JANUARY AND BESIDES WE DON'T HAVE PRE-PAY ELECTRICITY!!! BY THEN I'M REALLY UPSET AND HAVE A VERY BAD HEADACHE!!! LIKE I DO NOW FROM JUST THINKING ABOUT IT! I TOLD HER THAT I WOULD REPORT THIS ALSO TO THE TEXAS PUBLIC UTILITY COMMISSION ALONG WITH REPORTING THEM TO THE TEXAS ATTORNEY GENERAL OFFICE FOR THEFT BECAUSE THAT'S WHAT U HAVE DONE STOLEN MONEY! YES, MY HUSBAND PAID WAYYYYYY OVER THE AMOUNT DUE BUT THAT GIVES YOU NO RIGHT TO STEAL OUR MONEY! GOOD BYE!

MS. YOUNG from DALLAS, Texas

January 9th, 2014

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No Deception, No tricks, No "Policing", Positive Sales Man!

Luis knocked on my door, and asked to speak with an adult. I was not in the mood for sales people. I have to say I made him wait in the Hot Texas Sun for a good 10 minutes. When I stepped outside, Luis first identified himself as being a representative of Entrust Energy. He then told me that many companies overcharge for electricity, and he would like to see if his company could save me any money on my electric bill. My surly response was something along the lines of what are your kilowatt rates? He told me that he would like to compare the rates his company can offer me with what I am currently paying, and then asked if I had an electric bill he could use to show me. I told him I would have to look. I went back into my air conditioned house and, after about 10 minutes, I went back outside and told him that I did not have a copy of a bill that he could look at. He then asked me if I knew what my current rates were. I told him yes, but did not tell him what I was currently paying. He then pulled out a paper and explained that he could give me a certain kilowatt rate. This was based on a certain amount of useage, was a two year fixed rate, the contract would include a 300 dollar early termination fee if I chose to leave before the contractual agreement date. He then explained that the TOD rate would be billed at the TOD rate with no up charge from entrust. He explained that if taxes went up or down that would affect my bill as well as a couple of other things like that. He also showed me rates that were based on lower amounts of useage. I asked if I had a power outage or anything like that who would I contact...entrust or tnp? We discussed that in some detail because some things would go through entrust and others through tnp. He also told me that I would be given an emergency number to call if anything happened outside of normal business hours. I then asked him how much of a deposit I would have to pay. He asked if my service had been disconnected for nonpayment in the last 6 months. I said no, but my credit score is not the best. He said that he could not tell me about the deposit. He would have to call the office, they would need to verify certain information (which he also explained), and then they would ask for my permission to run a credit check. He said he believed it was a utility credit check. He then told me that it would take about 5 to 10 minutes, and if Entrust wanted me to pay a deposit just to tell the lady I wasn't interested. He said if you are already with one electric company, and you are basically satisfied, and another wanted you to pay a large deposit then they weren't really saving you money. He did tell me that he had already visited with some other people in the area, and a few of them were told they would have to pay a deposit. I said I am not interested in any type of deposits. He then told me again that he had no way of knowing himself if a deposit would be required, but if I was willing to let him make that call we could find out. I said go ahead, but I don't expect much. TXU had been by not that long ago and had wanted a huge deposit. He made the call. The young lady called me on my phone to verify my number. She had me verify some information, and ran the check. She told me that I qualified for NO deposit. She explained that if I agreed to switch to entrust, they could email me the full contract, my rights, etc. She also asked if I understood that I could cancel my request within three federal business days with no penalties. I agreed. Luis then gave me some paperwork that contained his personal cell phone number in case I had any questions or concerns that he could help me with or that he could at least get me to the right person to help me. He told me that there was also a referral program that could save me a little more on my bill if I knew of anyone else that I thought they could help save money. This was very well presented and not pushy at all. It came across as just more information that he wanted me to be aware of. He did not go into detail about it, but did tell me it would be in the papers that they emailed to me. He then told me that he had no way of knowing if we would qualify or not, but there was another program that works with all electric companies in Texas that I could look into and apply for if I wanted. He gave me the information to contact them at my discretion. I write this review because I have seen many reviews on here that talked about the salesman trying to "police" the area, trying to trick people into switching companies without realizing what they were doing, and basically just trying to fleece people. My salesman's name was Luis. He was met by a surly skeptic. He was hot, made to wait in the hot sun and get hotter, he was honest, and explained in detail what his company had to offer. He could not compare bill to bill, or apples to apples as we say around here, because I did not provide him with my current information. He never disrespected any other electric company. He very simply and clearly explained what his company could do for me. If he did not know the answer to a question I had, he told me so. Then offered to make a phone call and find out for me. He offered to wait if I wanted to research his company and read online reviews. He left my home with a cold drink and a sale.

Lesia Whipps from Glen Rose, Texas

June 20th, 2014

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Utility bill spiked up when no one's home

I live in an apartment and my utility is usually low because I'm always at work. However, there were months when I was on a business trip out of state (for full months) and I was not home at all, but my utility bill was MORE THAN DOUBLE than usual for that month that I was gone and the month after that. I made sure all the appliances were off and unplugged, I even have pictures to make sure before I've left for my trip. I called the service representatives. They say will see what they can do. Bottom line, months after, they have not done anything. I have not heard from them at all. I ended up paying everything with no further explanation to my concern that I brought up with them.

Businesswoman from 76308, Texas

May 10th, 2020

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1-2 Star Reviews: 78 (29%)

This company cut my 85 year old Mother's power off because there billing department double billed for an invoice and the bank froze their payment. Now they won't except a payment but wanted her to go to HEB to pay the bill then send them proof and then they will cut it back on. Charging her over 13 cents a kilowatt and thats a discount rate so they told her and they locked her into a contract which she has been paying for a year. Horrible Horrible experience with both of the employees I spoke to. Disgusting

Ann from 76656, Texas

February 23rd, 2021

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