Customer for 6 years, do your research. Learn.

“ Firstly, most people on here are saying that Stream disconnects power. NO, your primary provider that you've always had disconnects it when you don't pay. Secondly, stay in a FIXED RATE every time they remind you with an e-mail, call and send a letter in the mail that the fixed rate contract is up next month. If you understood how ANY electric company worked, you wouldn't blame it on the one that provides possibly the most consistent cheap rates in America. If you're in a variable rate, choose a fixed rate now, you're not in contract if you're in variable because of the energy market.
My advice to everyone complaining, yes, customer service takes a while because people apparently don't understand how any electric company works in America and this is one of the largest ones for a good reason. ALWAYS CHOOSE FIXED RATE every single year to prevent inflation of the energy market affecting your area. Learn that your power lines, poles and original electric company dictates your service, power outages and when someone approaches you to help you with this, ask their help also if you don't understand energy deregulation.
You'd be surprised what you'd learn if you take the time to actually understand your own utilities. Stream has been great to me, it's been 49% cheaper than my original provider on certain months and cut my grandmother's bill from $301 to $151 on a January month. Most issues I see on here is ignorance which leads to anger which leads to misinformation. Being one of the largest electric providers in America, I can understand the wait time to speak to someone, that's just common sense. Most complaints seem to be not understanding how all electric companies work. Hopefully this puts insight into people who just don't get it. Many other alternative electric companies like to offer a price that seems good but it lasts 3-6 months and then bam it's way higher than the monopoly electric company you started with. Stream I trust in for its track record, growth, donations and the other services they're pushing out to stick it to the man in monopolization. Know your facts, people, do some research. Sorry you had issues but, again, to me... it's common sense that when you don't pay your bill, your original electric company shuts off your power, not the cheaper energy generator. If you choose a variable rate, it can spike just like how original monopoly electric company already does so keep yourself LOCKED IN A FIXED RATE. I have nothing bad to say, seems like a trend for those who may not understand what I learned. I've seen a company charge 16 cents a kWh and another 24 cents a kWh. Stream does not do this, never has and never will. My entire extended family has been quite happy learning this process and understanding the best tactics in the business. I'll be with Stream for life because they not only care about their customers over money, but they also donate to every single natural disaster that has taken place since their inception in 2005. Matching dollar for dollar for donations up to $25,000 to the American Red Cross for Superstorm Sandy and Hurricane Harvey just the same. That's the opposite of corruption in my opinion. To each their own but I advise learning how all electric companies work before saying it's a particular company. I also understand this company pays individuals for helping people, that I do admire. ”

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Keep an eye on your bill

“ I was on a fixed rate plan for my house with Direct Energy. When the fixed rate contract ended I did not sign up for another fixed rate contract and was automatically shifted to market rate pricing. Over time their "Market Rate" has crept higher and higher each month. My shop, an couple hundred yards from the house, is on a market rate plan with Ambit New York. The rate charged on my February bill from Ambit is .05902. The rate from Direct Energy is .174487. Nearly 3 times higher! So, what is the true market price? Is Ambit selling power at less than market value? I doubt it. ”

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Direct Energy responds February 27th, 2019:

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Please contact your public service commissions

“ Ibasically had the same experience as everyone else did with a bad review. My electric bill went through the roof. I called to cancel. They told me it would take 1-2 billing cycles to see it was canceled. 2 cycles go by...they are still my electric provider. I call again. Customer service tells me it was never canceled. At this point Im upset. So I was told it was canceled and a manger will be calling the next day for compensation for the next 2 months I have to wait for the electric provider change to go through the system. I received no call from a manager the next day... I then called again. I was transferred to a manager...I was then told by the manager that I still was not canceled. And the only way to cancel was through a manager...So I complained about them not canceling the first time I called... the manger then told me that all it says in the notes in my account was that I called about the rates being to high...nothing about canceling....so he would have to pull the tape from my original call to make sure I told the customer service rep I wanted to cancel...(wow). I then called my electric company (national grid). I told them my situation, they put me back on my original plan I had before I went through NRG and told me it would take 1 billing cycle to see the change. They also provided a number to place a compliant with New York State. It is NYS Public Service Commission. So please if this happens to you call your public commission, so companies like this can be stopped. ”

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