very satisfied..

“ everything seems fine.no problems and good service.. ”

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Direct Energy responds March 19th, 2018:

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GA Natural gas is pretty good.

“ When we first moved into our place, it took a couple of days to get our gas set up due to a communication issue but since then its been smooth sailing. I haven't had any issues with the price, and the customer service has been fine. ”

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Harassing phone calls

“ I recently changed my provider and Amigo Energy combined my last months bill with my partial months bill. They sent me a confirmation email regarding my final bill and was slated to be payed by my auto payment on Wed. the 10th of May. Starting received several harassing pre-corded phone call to call them with regard to my late payment. In talking to one of their reps I was informed that it was automated and they could not be stopped even though it may not be the customers fault for the delayed payment. The rep mentioned that if my account was not payed on the 10th by automated payment method that she would call me and make other arrangements for me. Well...my automatic payment was deducted this morning and of course I received an additional harassing phone call this afternoon with regard to my "non-payment". Really disappointed with this issue and will not do business with them again. I mentioned to the rep that it wasn't my decision to combine my previous month's bill this the last and final bill but rather something that they initiated. I would have been perfectly fine with them taking my automated payment last month and then a final payment this month. ”

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