Best electric company I have had in 4 years.

“ The setup was fast and seamless. They have really reasonable rates for prepaid plans. There is no contract or deposit. Love the free nights being that that is when. I am home the most. Would recommend to anyone that wants to save money ”

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Very Poor

“ When i first signed up with frontier for my area i was told Id be paying 10 cent per kWh for pay as you go. My first invoice shows this. Now things are totally different. I called to ask how much were they charging me. The person on the phone said that she did not know, put me on hold for 6 mins, returned and told me Im not sure, its not accurate, about an estimate of 22 cent per kwh i cut her off immediately. I am looking to change companies. I am sick of frontier. And all their customer service reps are hard to understand. Their accents are too strong and they are rude. I asked the lady about a cheaper plan, she start telling me about a deposit of $50. I told her were not talking money until i know WHAT YOU ARE CHARGING! I want info about cheaper plans and Ill decide if i want it! I am adding money to my account about 6 to 7 times a month and barely home! When i am home and using all my lights they send a msg saying i used about 25 cent. When Im not home they send a text saying a used $1.90??!?! I was gone for a month due to Hurricane Harvey, i shut off and unplugged everything except the fridge.... daily usage was terrible! Its as if we were here all day. Sad. I hate this company. Not my first encounter with them. I had them 2 years prior at a different place, put money on my lights that usually last us two weeks... went to the hospital to have my baby, returned home 4 days later and our lights were off. After this switch Im never coming back to them. Glad i never referred anyone. Id lose friends over this horrible deal. ”

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Frontier Utilities responds December 14th, 2017:

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