All 1 Star Reviews

3 Customer Reviews Written Overall


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Do not switch to Public Power!
Public Power offers very competitive rates to lure in customers for a short period of time. I am usually very vigilant when I try a new energy supplier. Due to personal circumstances, I was not able to watch my bills closely, and as soon as the fixed rate was up, they sent a letter that they putting me on a new fixed rate and gave me a couple of days to rescind the new rate agreement. As stated, I was not in the capacity of checking if the new rate was fair. So they locked me in to a new high rate (with a penalty to cancel mid term). I asked to cancel, but they refused to waive the cancellation fee.
It turns out that in just 4 months they over charged me more the $35 over the utility company.

They are totally unethical. Such an energy company should be penalized and discredited.

Actual numbers below:

Electric Billing Period ESCO SUPPLIER ESCO TOTAL O&R TOTAL DIFFERENCE

FEBRUARY 16, 2021 - MARCH 16, 2021 (28 DAYS) PUBLIC POWER OF NY $88.60 $81.87 +$6.73
JANUARY 15, 2021 - FEBRUARY 16, 2021 (32 DAYS) PUBLIC POWER OF NY $121.57 $111.62 +$9.95
DECEMBER 15, 2020 - JANUARY 15, 2021 (31 DAYS) PUBLIC POWER OF NY $120.72 $107.63 +$13.09
NOVEMBER 13, 2020 - DECEMBER 15, 2020 (32 DAYS) PUBLIC POWER OF NY $113.03 $105.50 +$7.53
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Your Average Shmoe from Monsey, NY on April 8th, 2021
Would not choose Public Power
I had received an offer from Public Power to renew at 0.0849 kWh, which was 50% higher than I had currently been paying. I went online at (Choose Energy - NY Energy Ratings), and found a lower rate by Public Power on 7/3/18. On 7/5, I received an email confirmation from NY Energy Ratings that they had received my order with Public Power with new rate of 5.33. In August, I received an email from Public Power regarding my renewal, I called and spoke about the rate I had locked in on 7/5. The customer service rep, told me to disregard the mail for renewal. I just received my National Grid bill, and my electric bill is $30 higher than last month, because I'm being charged 0.0849. I just spoke with a customer service rep, who was very difficult to understand - who told me that I wasn't eligible to sign up with Public Power at the lower rate in July, because I wasn't a new customer. I never received any notice of this! She then offered me two other rates that were still significantly higher, and told me that I would have to pay a $100 fee if I chose another company.... I'm looking elsewhere....
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Charlene from Ballston Spa, NY on September 24th, 2018
Bait and Switch
We signed up a contract with Public Power as our natural gas supplier. It is for a fixed 12 months term with an early termination fee of $50. A few months have passed and we received a letter that they will charge us a minimum usage fee of $5.00 in which our average daily usage is less than 0.1 therms/day. We conserve on our electricity and gas since I am not working and on permanent disability. Our total monthly supply gas charge is only $0.94. I contacted Public Power and stated that it was not in the contract when we signed up. Unfortunately, we will now be charged extra fee for trying to conserve.
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Maria from Flushing, NY on September 17th, 2018


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