All 1 Star Reviews

2 Customer Reviews Written Overall


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Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Would not choose Public Power
I had received an offer from Public Power to renew at 0.0849 kWh, which was 50% higher than I had currently been paying. I went online at (Choose Energy - NY Energy Ratings), and found a lower rate by Public Power on 7/3/18. On 7/5, I received an email confirmation from NY Energy Ratings that they had received my order with Public Power with new rate of 5.33. In August, I received an email from Public Power regarding my renewal, I called and spoke about the rate I had locked in on 7/5. The customer service rep, told me to disregard the mail for renewal. I just received my National Grid bill, and my electric bill is $30 higher than last month, because I'm being charged 0.0849. I just spoke with a customer service rep, who was very difficult to understand - who told me that I wasn't eligible to sign up with Public Power at the lower rate in July, because I wasn't a new customer. I never received any notice of this! She then offered me two other rates that were still significantly higher, and told me that I would have to pay a $100 fee if I chose another company.... I'm looking elsewhere....
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Charlene from Ballston Spa, NY on September 24th, 2018
Bait and Switch
We signed up a contract with Public Power as our natural gas supplier. It is for a fixed 12 months term with an early termination fee of $50. A few months have passed and we received a letter that they will charge us a minimum usage fee of $5.00 in which our average daily usage is less than 0.1 therms/day. We conserve on our electricity and gas since I am not working and on permanent disability. Our total monthly supply gas charge is only $0.94. I contacted Public Power and stated that it was not in the contract when we signed up. Unfortunately, we will now be charged extra fee for trying to conserve.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Maria from Flushing, NY on September 17th, 2018


All Public Power Electricity Plans

Plan Name
Company
/
Rating
Length
Price
12 Month Plan
12 month
Fixed Rate
8.09¢ / kwh
  • Rates are for new customers only
  • 36 Month Fixed Rate
    36 month
    Fixed Rate
    9.99¢ / kwh
    24 Month Fixed Rate
    24 month
    Fixed Rate
    8.39¢ / kwh
  • Rates are for new customers only
  • 48 Month Fixed Rate
    48 month
    Fixed Rate
    10.99¢ / kwh
    60 Month Fixed Rate
    60 month
    Fixed Rate
    11.99¢ / kwh