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Plans & Pricing
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Customer Service
Account Management
Likely to recommend
Over charging Rochester NY customers by 300 percent
Get off this scam ASAP, just switch to RGE
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Carey from Webster, NY on September 1st, 2020
Hi, I am deeply sorry for any confusion this may have caused you. I certainly understand where are you coming from. One of the benefits to be with Direct Energy is that we offer price protection which is giving you the peace of mind knowing that your rate won't change during the contract versus to the local company that offers a variable plan so you take the risk of paying a higher rate during the high season. We would like to clarify any confusion you may have. Please connect with us through www.directenergy.com We are looking forward to hearing from you soon! - Emma / Digital Care
— Direct Energy
Keep an eye on your bill
I was on a fixed rate plan for my house with Direct Energy. When the fixed rate contract ended I did not sign up for another fixed rate contract and was automatically shifted to market rate pricing. Over time their "Market Rate" has crept higher and higher each month. My shop, an couple hundred yards from the house, is on a market rate plan with Ambit New York. The rate charged on my February bill from Ambit is .05902. The rate from Direct Energy is .174487. Nearly 3 times higher! So, what is the true market price? Is Ambit selling power at less than market value? I doubt it.
Plans & Pricing
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Account Management
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Dave from Locke, NY on February 15th, 2019
Hi Dave. We understand how important it is to keep prices down. Market rates change multiple times during the year which is why our customers can lock into a price thats guaranteed for 12, 24, or even 36 months in some cases. We would be happy to help locate rate options in your area. Just email your account information to dedigitalcare@directenergy.com and we will follow up! Thanks, Allie
— Direct Energy


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