All 2 Star Reviews

3 Customer Reviews Written Overall


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Moving on from Direct Energy
I've been a Direct energy customer for several years. Upon renewal for the contract, I received a letter for my gas & one for electric usage. There is no place in the letter & or contract that says "To call Us to renew". I want cancelling so I thought, I should be ok where I am, and I will be in my plan. Well no, I was wrong. I'm on second bill that is sky high because of the new rates... Why isn't my supplier going to Bat for me? They are just squeezing me for more money. I did get $100 in a prepaid VISA to compensate for last months charges, but nothing for the same high rate again this month. Bastards. Can't adjust their billing statements? What a crock of crap. Buyer beware....
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Disappointed_NY from Rochester, NY on April 1st, 2019
Good Afternoon,

Renewals may be processed via phone, live chat or in the online portal. The renewal notices are issued as a notification of the current contract expiration date. We do apologize if the renewal notice was not thorough enough to explain how to renew the account. I am glad you received the $100 Visa gift card. Once enrollments and/or renewals are submitted, it can take 1-2 bill cycles to take effect on the billing. Should you have any additional questions or concerns, please feel free to reach out to us via phone, live chat or email. Thank you and have a pleasant day!

-Marie
— Direct Energy
Bait and Switch Billing Practices
Our electric bill more than doubled and for months we soul-searched to determine what we were doing to use so much power. Then I went online and looked at the rate we were paying vs. NYSEGs rate at the same time. We were regularly paying DE as much as 3X NYSEGs rate. So we switched back yesterday.

After speaking with NYSEG, we learned that DE lured us away from NYSEG a year ago or so into a slightly cheaper fixed-rate plan with a fixed term. We took the bait! Then when that term was up we were put on a sky-high variable rate. Had we stuck with NYSEGs low (and regulated) variable rate we woul have saved hundreds!
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Bait And Switch Billing Tactics! from Lancaster, NY on January 11th, 2019
We are sorry to hear that you have seen a price increase. We would be happy to review this further and work to locate a more affordable plan. Please email us at dedigitalcare@directenergy.com with your account details and we would be happy to follow up. -Allie
— Direct Energy
Renew or PAY
I didn't renew and they put us on a plan that costs 14.5/kwh! They offered a $75 rebate. I think I paid thousands too much over the past years I didn't notice. My average bill is over $200, and I currently owe $900.
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DaveyKilledByWatts from Victor, NY on May 31st, 2018
We apologize for our delay in response to your review, but we do want to let you know that we do take each one very seriously and we want to try to resolve this for you. In regards to your rate plan, without your consent, we won't put you on a new fixed rate. We want to make sure that your rate plan is chosen by you based on what works best for you and your budgeting, but we can completely understand how you would feel upset over your current pricing. If this is still the pricing you are on, please email us at dedigitalcare@directenergy.com so we may investigate this for you and come to a resolution! Thank you -Kate
— Direct Energy


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