On-line signup with direct energy
In less that 10 minutes Kim had me setup for the fixed plan for electricity.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Andrew from Binghamton, NY on December 7th, 2017
Wow, that's great to hear that our customer care agent Kim was able to take care of your needs efficiently. We will be sure to forward this feedback to the appropriate team. Thank you for choosing Direct Energy. Happy Holidays! - Jane
— Direct Energy

Reviews Overview
The best review categories for Direct Energy are their customer service, rated at 3.0 out of 5, and the order experience, rated at 2.8 of 5.
5 Stars
4 Stars
3 Stars
2 Stars
1 Stars
1.9 / 5
1.4 / 5
Price, Plans and Promotions
2.8 / 5
Order Experience
3.0 / 5
Customer Service
1.4 / 5
Billing and Account Management
1.0 / 5
Likely to Recommend
About Direct Energy

Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

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