{"id":416,"date":"2023-07-17T16:23:59","date_gmt":"2023-07-17T21:23:59","guid":{"rendered":"https:\/\/www.nyenergyratings.com\/blog\/?p=416"},"modified":"2023-07-17T16:24:02","modified_gmt":"2023-07-17T21:24:02","slug":"rg%26e-errors-threaten-its-future-in-ny","status":"publish","type":"post","link":"https:\/\/www.nyenergyratings.com\/blog\/rg%26e-errors-threaten-its-future-in-ny\/","title":{"rendered":"RG&E Prices and Errors Threaten Its Future in NY"},"content":{"rendered":"\n

Fed Up with RG&E Errors<\/h2>\n\n\n\n
\"Could
Customers haven’t just been angry about RG&E billing error problems; they’re outraged. Learn why the City of Rochester wants to study doing their job and what it might cost.<\/em><\/center><\/figcaption><\/figure><\/div>\n\n\n\n

Electric customers in Rochester<\/a> are in a long battle with their utility. Thousands of RG&E<\/a><\/strong> customers have dealt with massively inflated bills and others issues. Unsatisfied with the response from their independently owned utility, Rochester electricity customers<\/a> are ready to take the next step. Let’s see how RG&E<\/strong> prices and errors threaten its future in New York.<\/p>\n\n\n\n

Mounting Complaints Against RG&E Errors<\/h3>\n\n\n\n

A Rochester area restaurant owner was shocked to see RG&E<\/strong> take $10,000<\/a> from his bank account one afternoon in April,. 2022. Although the utility refunded the money after the customer called, it attempted to charge the same amount again.<\/p>\n\n\n\n

This is one example out of thousands of complaints against RG&E bills<\/a><\/strong>. Utility customers have since taken complaints to the state Department of Public Service in record numbers. In 2022, complaints totaled 60% greater than the previous two years combined. This eventually launched investigations and a record amount of fines<\/a>.<\/p>\n\n\n\n

Then, almost like rubbing salt in the wound, RG&E<\/strong> asked to increase delivery rates by more than 20%. In March, 32 members of the state assembly wrote the Governor and Chair of the NY PSC to deny the increase<\/a>. Residents also turned up in huge numbers in March at a county meeting<\/a>, finally fed up. The utility has since filed for a slightly scaled back electricity rate increase<\/a> of 16% over the next three years.<\/p>\n\n\n\n

Outraged customers, however, have asked for local lawmakers to take steps toward a public power operation. This would push RG&E<\/strong> out of the area.<\/p>\n\n\n\n

The Response to the Complaints<\/h3>\n\n\n\n

RG&E brushed off some responsibility for the mounting claims against them. President and CEO Patricia Nielsen blames the pandemic<\/a> for staffing shortages and misreading meters. However, the utility intends to make improvements. The plan<\/a> is to beef up their customer service and meter reading teams and to install more smart meters. These changes are underway.<\/p>\n\n\n\n

But the local government is still making moves to ensure something like this doesn\u2019t happen again. The Rochester City Council recently voted unanimously to fund a study<\/a> to determine if a public takeover of RG&E<\/strong> is feasible. Budgeted at $500,000, the study still seeks funding. However, it won’t likely kick RG&E<\/strong> out of the area at its end and definitely not without a court fight. To be sure, it would be a long road but RG&E<\/strong> customers seem to have had enough.<\/p>\n\n\n\n

RG&E Errors Shouldn\u2019t Threaten Your Electricity<\/h3>\n\n\n\n

RG&E<\/strong>\u2019s troubles are ongoing. And for that reason, customers should keep an eye on the charges to their electric bill each month. If you see something wrong, contact RG&E<\/strong> about your bill<\/a>. If you and you and the utility can’t resolve the problem to your satisfaction, be sure to file a complaint with DPS<\/a>.<\/p>\n\n\n\n

Remember, you can learn about the issues and news affecting New York electricity rates for your home at https:\/\/www.nyenergyratings.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Fed Up with RG&E Errors Electric customers in Rochester are in a […]<\/p>\n","protected":false},"author":9,"featured_media":453,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mbp_gutenberg_autopost":false},"categories":[2,9,13,8,11],"tags":[],"yoast_head":"\nRG&E Prices and Errors Threaten Its Future in NY - NYEnergy Ratings: The Blog<\/title>\n<meta name=\"description\" content=\"New York utility RG&E made huge billing errors, now it seeks a rate hike. 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